Refund Policy

Refund Policy for My Ton Farming

At My Ton Farming, we are committed to providing our users with the best possible service. However, we understand that there may be instances where you may need a refund. This Refund Policy outlines the terms and conditions under which refunds are issued.

1. Eligibility for Refunds

Refunds are generally not provided unless required by law or under specific conditions outlined below. The following circumstances may qualify for a refund:

• Technical Issues: If you encounter a technical issue that prevents you from accessing the platform or using its services, and the issue cannot be resolved within 7 business days, you may be eligible for a refund.
• Unauthorized Transactions: If you believe a transaction was made without your authorization, please contact us immediately. We will investigate the claim, and if it is found to be valid, a full refund will be issued.
• Service Unavailability: If the platform is unavailable for an extended period (exceeding 48 hours) due to issues on our end, users may request a refund for the time the service was inaccessible.

2. Refund Process

To request a refund, please follow these steps:

1. Contact Support: Submit a refund request through our support team at support@mytonfarming.com within 14 days of the transaction. Provide your account details, transaction ID, and a description of the issue.
2. Investigation: Our team will investigate the request. This process may take up to 7 business days.
3. Resolution: If your request is approved, a refund will be processed within 14 business days. Refunds will be credited to the original payment method used.

3. Non-Refundable Services

Certain services and transactions are non-refundable, including but not limited to:

• Affiliate Earnings: Earnings generated through the affiliate program are not eligible for refunds.
• Staking Rewards: Rewards earned through staking on the platform are non-refundable.
• Promotional Offers: Transactions made using promotional offers, discounts, or credits are not eligible for refunds.

4. Chargebacks

Initiating a chargeback without first contacting our support team may result in the suspension or termination of your account. If you have any concerns about a transaction, please reach out to us directly to resolve the issue.

5. Changes to the Refund Policy

My Ton Farming reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.

6. Contact Information

If you have any questions or need further assistance, please contact our support team at support@mytonfarming.com